Returns & Refunds
Your satisfaction is at the heart of everything we do. If something is not quite right, we are here to make it right.
Return Policy
We want you to love every baglies piece you receive. If for any reason you are not completely satisfied, you may return your unused item within 30 days of receiving your order. Items must be returned in their original condition, with all tags attached.
How to Start a Return
To initiate a return, please contact our support team at service@baglies.com with your order number and the reason for your return. We will provide you with the return address and any necessary instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping method to ensure your return reaches us safely.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
Exchanges
If you would like to exchange an item for a different size or color, please contact us. We will do our best to accommodate your request, subject to stock availability. You may be responsible for return shipping costs on exchanges.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Include photos of the damage, and we will arrange a replacement or full refund with no additional cost to you.
Non-Returnable Items
For hygiene reasons, certain items such as innerwear and personal care products cannot be returned unless they are defective or unopened.